FAQ

Electronic currency exchanges are instant. Cryptocurrency transfer time depends on network /confirm/iations, usually it takes 5-30 minutes after sending. Remember to set the priority commission when sending funds to our wallet, the faster the transaction is /confirm/ied, the faster we can complete the exchange.

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An application may be rejected in the following cases:
- You have not made a payment within 15 minutes from the moment of registration of the application;
- You transferred the wrong amount and the system doesnt see your payment;
- You have entered incorrect details for which we cant make a payment.

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To minimize the possibility of double use of funds, any transaction must receive /confirm/iation. The owner of the wallet doesnt need to do anything to receive /confirm/iations. The Bitcoin system automatically generates confirmations over time. We recommend using priority commission when sending funds.

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If you have already paid for the application, then you cannot refuse the exchange. You can make a reverse exchange operation, but in this case, all commissions of our service will be covered by the client.

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Unfortunately, in this case we will not be able to refund your funds. Please be careful when filling in the details.

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Yes, it's possible. You need to contact the operator through the online help chat on our website and discuss the details of the exchange. We will attract additional reserves to complete your operation. You can also use the exchange through our contacts in telegram or jabber messengers. Current contacts are listed in the "Contacts" section of our website.

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